FAQ (Frequently Asked Questions)

What does cost estimate mean?

For paid repairs, we first check the product for the specified defect. We will then send you a cost estimate by e-mail. Please reply to this e-mail without changing the subject and let us know your decision.

You have three options:

  1. Carry out the repair under the specified conditions
    You only pay the amount you have been informed of (the estimate is free of charge here).
  2. Do not carry out the repair and return the device
    You are charged a flat rate of 37 € plus transport costs. Within Germany these amount to 6 € up to 10 kg and 12 € up to 30 kg.
  3. Do not carry out repairs and dispose of or recycle the device properly and free of charge