What does cost estimate mean?
For paid repairs, we first check the product for the specified defect. We will then send you a cost estimate by e-mail. Please reply to this e-mail without changing the subject and let us know your decision.
You have three options:
- Carry out the repair under the specified conditions
You only pay the amount you have been informed of (the estimate is free of charge here).
- Do not carry out the repair and return the device
You are charged a flat rate of 37 € plus transport costs. Within Germany these amount to 6 € up to 10 kg and 12 € up to 30 kg.
- Do not carry out repairs and dispose of or recycle the device properly and free of charge