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Here’s how our repair service works:
- Fill out and submit the form on this page.
- You will receive a confirmation email with the information attached as PDF.
- Print out the PDF and enclose it with the shipment.
- Send the parcel to the specified address.
Pack the unit carefully and securely. In most cases, the shipping company will not reimburse you for any damage incurred during transport. - As soon as we receive your device, we unpack it and check its optical condition. We will then inform you about the receipt of the product.
- You will usually receive further information after about five days.
- Warranty repair: We inform you about the work carried out and usually return the device to you free of charge.
- Paid repair: You will receive a cost estimate (further information).
- After completion of the repair: We will send you a pro-forma invoice so that you can transfer the amount in advance.
- After receipt of payment: We send the device back to you carefully packed and insured as a parcel.